Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may request a refund within 14 days from the date of purchase. Please note the following conditions:

• To be eligible for a refund, the item must be unused and in the same condition as you received it.
• The refund will be issued to the original payment method used during the purchase.
• Shipping and handling charges are non-refundable.

Return Policy

If you receive a defective or damaged item, please contact us within 14 days of receiving your order. We will gladly replace the item or issue a refund. To initiate a return, please follow these steps:

• Contact our customer support team at sales@goeco.co.nz and provide your order details and reason for the return.
• Our team will guide you through the return process and provide you with a return shipping address if applicable.
• Once we receive the returned item, we will inspect it and process the refund or replacement accordingly.

Please note the following conditions for returns:

• The item must be unused and in its original packaging.
• Returns must be initiated within 14 days from the delivery date.

Non-Returnable Items:

The following items are non-returnable:

• Damage Items.

Contact Us

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer support team at sales@goeco.co.nz.